If you are having issues with your Startimes decoder, subscription, signal, channels, payment, or technical support, contacting the Startimes customer care center is the fastest way to get help.
This 2025 guide explains all the official ways to reach Startimes support: phone numbers, WhatsApp, email, USSD, and social media pages.
Startimes Call Center Numbers (Official 2025)
Startimes offers two main customer service phone numbers:
1. Startimes Nigeria Customer Care Number
094618888
2. Alternative Startimes Support Line
014618888
Both numbers are available for:
- Decoder activation
- Subscription problems
- Signal issues
- Missing channels
- Startimes ON app support
- Decoder repair or upgrade
Startimes WhatsApp Customer Support
If you prefer chatting instead of calling:
WhatsApp Number:
0908 782 0015
You can use WhatsApp for:
- Subscription confirmation
- Decoder troubleshooting
- Channel problems
- Payment issues
- Package upgrade requests
Startimes Customer Care Email (2025)
For detailed complaints or business inquiries:
Email:
Startimes Social Media Support
Startimes responds quickly on social platforms:
- Facebook: Startimes Nigeria
- Twitter/X: @StartimesNG
- Instagram: @startimesng
These channels help with quick responses, subscription updates, and announcements.
Startimes Office Address (Head Office Nigeria)
Startimes Nigeria Headquarters:
Plot 1765, Oyin Jolayemi Street, Victoria Island, Lagos
You can visit for decoder repairs, upgrades, or physical support.
Startimes USSD Code for Easy Self-Service
You can manage your subscription without calling support:
USSD Code:
*322*858#
Works for:
✔ Subscription renewal
✔ Balance checking
✔ Package upgrades
✔ Payment confirmation
When to Contact Startimes Customer Care
Reach out to support if you experience:
- Decoder not showing channels
- Subscription paid but not activated
- “E16” or “Scrambled Channel” errors
- Signal loss
- Wrong bouquet activation
- App login issues
- Forgotten SC/Smart Card number
Final Thoughts
Startimes has made customer support simple with multiple options—from phone calls to WhatsApp and USSD. Whether you need quick troubleshooting or subscription help, the contact lines above will get you connected instantly.
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